Integration platform as a service
Boost efficiency and deepen customer insights with powerful automation.
As organisations grow and tackle greater challenges, coordinating multiple teams, systems, processes, and data can create complexity, impacting efficiency and leading to inconsistent brand experiences.
Fone Dynamics IPaaS enables your teams to bring together these multiple systems, processes, and data to automate business workflows, allowing you to streamline your customer journey.
Save time and improve quality by removing manual data and process handling. Automatically connect multiple external systems for a single, manageable workflow.
Allow your teams to safely automate their own workflows, even if they don’t code.
Connect with over 1200 different apps to create countless solutions tailored to your organisation's needs.
Seamlessly incorporate AI to dynamically personalise customer experiences, creating optimised brand interactions.
Fone Dynamics IPaaS is a robust, enterprise-grade integration-focused automation platform. It empowers both business and IT teams to seamlessly integrate their applications and automate workflows. The platform’s intuitive visual interface eliminates the need for developer expertise. Users can easily connect to third-party platforms like Google and various CRMs by selecting from a variety of templates or creating custom integrations.
We provide a growing number of automated click-to-connect integrations with leading third-party platforms. These can be set up within the self-service management portal and will help your team to accurately track, analyse and optimise various organic and paid marketing campaigns by incorporating voice and SMS conversions across the customer journey.
Current click-to-connect integrations include:
Create new leads using the Zoho API by automatically uploading new calls to your connected Zoho account.
Track offline call conversions by automatically sending them to your connected Microsoft Ads account.
Track offline call conversions by automatically sending them to your connected Facebook Ads account.
Track offline conversions by integrating directly with Google AdWords using its API to push clicks and match them against conversions.
Schedule integration collect calls from the Fone Dynamics API and upload them as events into Google Analytics 4 (GA4) to compile a filtered list for tracking.
Integrate with the HubSpot API and use call data to automatically convert calls into new contacts for nurturing activity.
Two-way synchronise all SMS messages back to ActiveCampaign using custom objects.
Let us know your objectives with voice and SMS, and we can help you bring them to life. Our expert development team can work with you to design and deploy specialised integrations into platforms across customer service, operations, finance, enterprise resource planning, analytics and more.
For custom builds we can push data from our systems into any custom object/field such as leads, enquiry or opportunity so you can track each phone lead all the way from the source to the outcome without the need for manual attribution.
Built by developers for developers, our straightforward API makes it easy to integrate our suite of services directly into your backend systems, delivering maximum functionality without leaving your platform.
Depending on the setup you can provision and manage business numbers, route inbound calls, access voice recordings, ingest voice data into your data warehouse, build SMS into your solutions, run/schedule SMS campaigns and more.
With full access to data, you can report and analyse your information the way you want to, using your preferred analytics platform and tools. We offer comprehensive help documentation as well as hands-on assistance if you need it.
For a simpler connection without a full API integration, webhooks enable you to automate event-based triggers so specific data can be automatically imported into your systems.
This creates operational efficiencies by eliminating the need for manual data entry. For example, you may want to push specific voice call data into your CRM to better track offline conversions.
Take control of your customer engagement journey with our enterprise-grade end to end automation technology.
Leverage out-of-the-box recipes to accelerate your time-to-value or customise your workflows with our visual drag-and-drop recipe builder.
Designed to grow with your business, our platform offers high quality security and compliance standards.
Our flexible and scalable platform is trusted by many of Australia’s leading SMEs, enterprises, marketers, agencies, high-volume call centres, developers, wholesalers and resellers.
Take control of your customer and staff communications by integrating voice and SMS.
Built by developers for developers, our Integration Platform as a Service (IPaaS) enables you to easily integrate voice, SMS and analytics into your solutions.
Simplify and streamline your processes to do more with less using our scalable, flexible and secure platform.
Take control of your customer experience, communications and marketing ROI.
Unlock new revenue streams and grow your business. Fone Dynamics is trusted as a strategic growth partner by leading wholesalers and resellers.
We deliver a one-stop-shop for high-volume call centres in sectors such as finance, retail, e-commerce and professional services.
Let us show you just how simple communications can be.
Call us on 1800 FONE DYNAMICS or request a demo today.
